Shop Policies

Welcome to Alphabet Soup! We would love to create a one of a kind item for you. Whether it is something for yourself or a gift for someone special, we've got you covered from A to Z!! Each item we make is made to your exact specifications.

Returns

We custom make each order that is purchased from Alphabet Soup. Please keep in mind the amount of time it takes to create your one of a kind item(s). If there is a problem with your order, please contact us as soon as you receive the product. We will do our best to work with you to resolve the issue. All of our items are completely made by hand. We do our best to complete your item as close to perfect as possible, but we are human and there will be signs that your item was handmade. 

We strive to complete each item with accuracy and quality service. If, you feel that your item arrived damaged due to our craftsmanship, please contact us immediately so that we can resolve the situation. If, we agree to replace the product, it will be replaced with a new one or similar replacement if, the original item or pieces of that item are no longer available. You have 10 days from the day you receive the item to contact us about any defects or damages.

All items are custom made to your specifications, so returns will not be accepted.

Liability

Items designed by Alphabet Soup are intended for home décor only! They are not designed to be handled by any age child. We use the best glues and adhesives, but they do contain small parts and could potentially become a choking hazard. We recommend that you display your items so they are out of reach of children. Our products are for use at your own risk. By placing an order you agree that Alphabet Soup accepts no liability for use, misuse, or lack of supervision while using our products. 

Questions?? If you have a question and cannot find the answer in our listing or policies, please contact us via e-mail  (goalphabetsoup@gmail.com). We are happy to help out in any way that we can! We will get back to you as soon as possible, within 24 hours.

Current turnaround time is 10-21 business days before shipping. Shipping is an additional 2-5 business days. If you need you item sooner, please send us a convo and we will do our best to accommodate you. 

Social Media Special

New social media fans receive 10% off your first order! Just "like" our Facebook page, follow us on Instagram, and/or follow us on Pinterest, then e-mail us to receive your 10% off code!! Follow any of the links below:

  • Facebook: www.facebook.com/goalphabetsoup
  • Instagram: GO_ALPHABETSOUP
  • Pinterest: https://www.pinterest.com/goalphabetsoup/